Failure To Attend Your Appointment

First 4 Health Group: Did Not Attend / Late For Appointment Policy


The first time a patient fails to attend a booked appointment or fails to cancel at least an hour before the appointment time or arrives late and as a result is not seen 

by the clinician, we will send them a letter explaining the appointment was wasted and the cost of this on the NHS. There will also be a copy of this policy included. 

This missed appointment is included in the 3 missed appointments.


The second time the same patient fails to attend a booked appointment or fails to cancel at least an hour before the appointment time or arrives late and as a result 

is not seen by the clinician, we will send them a letter explaining if they miss a third booked appointment they will be removed from our list and will have to find 

another GP surgery.  Another copy of this policy will be included.


The third time the same patient misses a booked appointment or fails to cancel at least an hour before the appointment time or arrives late and as a result is not 

seen by the clinician, they will be sent a letter.  This letter informs them that, as stated in our last letter and in our policy, they will be removed from our list within 30 

days from the date of this letter and therefore unable to book any future appointments with us. This means they will have to register with another GP surgery. 

You can find a GP in your local area by going to the NHS Choices website.


If the patient wished to re-register with the practice, they will only be able to do so after 3 years of them being removed.


Please note if a parent or guardian is removed from the practice, any child registered may also be removed. This is dealt with on a case to case basis.

This policy is designed to be fair to all patients and to make sure we serve all our patient’s needs.


We aim to provide all our patients with the best possible service and to achieve this we need your cooperation. Please help us to help you!


Appointments are often wasted as people do not attend for booked appointments or fail to cancel on time. At least 200 appointments with the Doctor per month 

are being wasted - this costs the NHS £9000 a month!


If you cannot make an appointment, feel that you are running late for a pre-booked appointment or do not need the appointment anymore, please ring

to cancel at least an hour before the appointment time, so it may be offered to another patient.

 

 Thank you for your cooperation.