Patient Feedback
Let us know how well we are doing.  

Click HERE to find out what some of our satisfied patients say about us.

We serve over 11,000 patients from The Centre - Manor Park site at 30 Church Road.  The majority of our patients are satisfied with the service that we provide, however we know we are not perfect, and we can always improve. So, please do let us know what we are doing well, as well as what we are not doing so well.

We value your feedback.  We really do.  

Creating A Positive Learning Environment

We continually strive to create a 'learning environment' within our organisation.  

One of the many ways that we do this is through our Admin & Reception Training programme.  In this programme we take on staff who have no experience of working in the NHS, but want an opportunity to 'give back to society' by working to support people around their health, and train them to be excellent healthcare receptionists, healthcare assistants and managers. 

It does not happen overnight.  And sometimes they do deliver the standard of service that they aim to deliver.  But they try very hard.  

In a learning environment, you need feedback.  Good feedback, critical feedback, it all works, as it gives us the opportunity to improve the service that we offer you.  So please do take part in the surveys that we will be putting on our site from time to time.

The latest report from "The FORUM for Health & Wellbeing" which is based on information gathered at our Patient Participation Groups can be downloaded by clicking on the link below.

If you want to attend a Patient Engagement & Involvement Group meeting, then please ask at reception.

Care Quality Commission (CQC) Inspection 

If you would like to read our CQC Report for E12 Health (13 August 2015), then please click HERE to be taken to the CQC Website.
CQC are committed to inspecting all GP practices within the next few years, so CQC reports for our other practices will be displayed here in due course.

Susan Paul,
27 Mar 2014, 20:35