Satisfied Patients F4HG @ Church Road - E12 Health  

We always try our best

We serve over 11,000 patients from the E12 Health site on Church Road.  We are committed to delivering excellence throughout our organisation, from the way that we treat our staff to the excellent service we provide in the community.

Click HERE to find out what some of our staff say about us.
  
Here is what some of our patients say about us :

On 12 March 2014 - GA said ....

Excellent care

"The care provided by doctors and nurses is excellent.the best thing about this practice is the telephone appointment system.The doctors always phone within the time slot and it is as good as a face to face appointment.Thank you all for everything."


On 20 March 2014 - P said ....

Proud of my GP surgery ( E12 Health)

"I would like to say I am very grateful for the care I receive from my surgery. Even though I can not get access to my wonderful GP till after some days which I know its beyond their control. When I eventually see them, I feel so assured and contented by the treatment and advice I receive. My GP really put's their patient at ease with their approaching smile. That's because my family and some friends have testified to this. They are a very good GP and is always in very high demand.One other thing I'm happy about the surgery is that, the GPs work together in consulting and getting second opinions from each other which I find very assuring. I would not hesitate in recommending my GP, to friends and family."

On 16 June 2014 - PS said ....


To Our Caring and Excellent Family GP.

"I cannot put into words how good my doctor is. Whenever I go to the surgery, they've always got a ready smile which goes a long way to calm the nerves and put one at ease. As a family GP, the other members of my family do testify to this. There was a time I visited the surgery and had some problem with my thyroid, the doctor diagnosed what it was and went further to seek one of their colleague's opinion as well. I found this very reassuring as well. I would like to mention that I also like the way the practice do work together in consulting each other. They are very popular in the practice and other patients I've met in the waiting room have all had kind words for them. They are very popular amongst the patients in the surgery. That's why its quite difficult to get an appointment to see them within a short notice. All because they are very good. Well done, keep up the good work. May you blessed with long life, good health, peace, prosperity, contentment and all you wish for in caring for humanity. With thanks, PS

On 18 June 2014 - Anonymous said ...

Very happy

"We went to this GP for a vaccination yesterday and the staff were very friendly and gentle. I have no bad words to describe this surgery. I would like to praise the two nurses that were in consultation room 7 at 4:30pm on the 17th June. They were truly incredible. I also feel that the receptionist was very jovial and friendly too. I would like to convey my thanks to all of them."

On 18 June 2014 - PS said ...

Our Caring and Excellent Family GP


I cannot put into words how good my doctor is. Whenever I go tot the surgery, they've always got a ready smile which goes a long way to calm the nerves and put one at ease. As a family GP, the other members of my family do testify to this.

There was a time I visited the surgery and had some problem with my thyroid, the doctor diagnosed what it was and went further to seek one of their colleague's opinion as well. I found this very reassuring as well. I would like to mention that I also like the way the practice do work together in consulting each other.

They are very popular in the practice and other patients I've met in the waiting room have all had kind words for them. They are very popular amongst the patients in the surgery. That's why its quite difficult to get an appointment to see them within a short notice. All because they are very good. Well done, keep up the good work. May you blessed with long life, good health, peace, prosperity, contentment and all you wish for in caring for humanity. With thanks, PS


On 24 June 2014 - GM said ...

Thank You

"For a while I have been suffering from rhumatoid arthritis and earlier this year, I went through a major operation.All the doctors have been very concerned about my well being. The doctors have always called me whenever I needed them and they always care and support.Thank you all. The nurses have been brilliant and were so professional when dealing with my twins during the last few days.Many thanks. I would also like to thank one other nurse who is always willing to help.Last week they called me twice to sort out the appointment for my twins.This same nurse was very good to me before and after my operation.Thank you. The reception staff are also brilliant. Thank you. One other service that I use is the blood testing and here also every one is great. I sincerely appreciate all that you have done for me"

On 24 June 2014 - Anonymous said ...

Thank you

"I would like to say a massive thank you to the E12 centre as they made the effort to bring in the Yellow fever vaccinations which they didn't have. Despite us having made other arrangements, I was extremely delighted when we received a phone call saying that we would be able to have the vaccinations at this centre. This was what we wanted as the staff at this clinic are extremely friendly. My sister and I are extremely nervous when we have injections but both members of staff were extremely patient and caring. We were extremely delighted when we found out that they would be doing our injections for this reason as they previously gave us the typhoid injections and made us feel at ease. I would like to say a massive thank you to them on behalf of my sister and I! You really were amazing we hope to see you again soon."

On 3 September 2014 - K said ...

Vast Improvement

"I have been attending the centre for years, I can see a vast improvement. The receptionist are now very friendly and polite although it takes a few phone calls to get through sometimes. They also act in a professional manner. Even though it was fully booked i had the alternative of telephone appointment from the Gp. The Gp call me within the time frame given and did an assessment and advice me accordingly. Thank you all for the good work you guys are doing.

On 15 September 2014 - Anonymous said ...

GP crucial as a primary care

" GPs are crucial within community care yet somehow they are not appreciated and not founded enough. I'm currently pregnant, was given antibiotics by my antenatal clinic. After taking them I had a really bad reaction, severe migraines to the point I couldn't even get out of bed. Called the GP first thing in the morning. And yes - the line was busy but if you keep trying you will get thru! I only requested telephone call back which I received within 30 mins. New medication has been prescribed to me after which I'm already feeling much much better.
So thank you for helping me!

On 29 December 2014 - Anonymous said ...

One of the best GPs

"I have been a patient along with my family at E12 Health for over 3 years. I cannot rate the doctors and their staffs highly enough. Appointments can be difficult to make over the telephone but I have always had the opportunity to see a doctor when I needed to or an alternative is always offered. I simply could not praise them enough - always very caring and reliable. The doctor I usually try to see is very professional yet very approachable, and explains what to expect from medications and explains things to my satisfaction which puts my mind at ease. All the doctors, nurses and receptionists are outstanding. The receptionists are excellent and very helpful and are always quick to respond they are very professional yet very friendly.

I would recommend this GP to others because when you're in pain and agony all you want is relief and at that crucial point you are greeted with the most friendly and well mannered receptionist who is always happy to help and treatment is provided by the most tolerant doctors.

I am very happy with the service I have received over three years."

On 6 January 2015 - Anonymous said ...

High Level of Health Services

I consider this practice to be excellent in the provision of health care. Outstanding options and easily accessible whenever I have used it's services.

On 11 February 2015 - Anonymous said ...


Unfairly treated?

I have been a patient of this surgery for over 7 years and only once have I felt unfairly treated by a nurse. I contacted the patient director directly and they were absolutely fantastic, were quick and swift in taking action and the issue was amicably resolved within a matter of days. I urge you to contact them directly if you have an issue with the surgery.