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Online Form Delays

As people move back into 'normal life' they are obviously trying to sort out health issues that they have 'put on hold' because of the government lockdown. This has put a huge strain on our services, as we are dealing with an unprecedented number of calls and online forms. At the moment we have high levels of sickness across the organisation and most of our appointments have been taken up trying to deal with the backlog of work that we need to do. This means that we are NOT currently able to deal with your online forms within our normal 48 hour turnaround target. We are so sorry about this. We are doing the best that we can in the circumstances. Please bear with us as we try to get back to normal. We will try and see you and deal with your calls and online queries as soon as we possibly can. In the next month we will be moving to a new online forms system that will make dealing with your queries much easier. We know that with better technology we can serve you better. Please be patient with us. Thank you 🙌