Stratford Village Surgery

  50C Romford Road
  Stratford
  London
  E15 4BZ

   Call Us On: 0
208 534 4133

   
 
GP Online Consult & On-Line Queries


WE ARE CURRENTLY EXPERIENCING DIFFICULTIES WITH OUR PHONE LINES.  
WE ARE VERY SORRY ABOUT THIS.  PLEASE BEAR WITH US, THE TELEPHONE ENGINEERS ARE CURRENTLY WORKING ON A SOLUTION.  
IF YOU GET CUT OFF OR EXPERIENCE ANY PROBLEMS, LIKE BEING ASKED FOR A PASSWORD, OR IF YOU ARE TRANSFERRED TO THE WRONG PRACTICE WITHIN THE GROUP, THEN PLEASE HANG UP AND CALL BACK. 
WE ARE TRYING OUR BEST TO MANAGE IN VERY DIFFICULT CIRCUMSTANCES. 
THANK YOU FOR YOUR PATIENCE.

We have 8 phone lines.  
Monday mornings in particular are very very busy.  
If you are unable to get through on the phone, and your query is not urgent, please click on the online link above to see if it would be easier for you to contact us using the new online services offered there.  
They are being added to all the time so keep checking!  

If you need to see a Doctor urgently and cannot get through to us on the phone, please call NHS 111.  Depending on the situation, the NHS 111 team can connect you to a nurse, emergency dentist or GP, and can arrange face-to-face appointments if they think you need one.  NHS 111 advisers can also assess if you need an ambulance and send one immediately if necessary.


Practice Opening Hours
    Mon:   08:00 - 18:30
     Tue:   08:00 - 18:30
     Wed:   08:00 - 18:30 
     Thu:   08:00 - 18:30
      Fri:    08:00 - 18:30
     Sat:    08:00 - 13:00
     Sun:   CLOSED 
PHONE LINE Opening Hours
      Mon:  08:00 - 18:30 
      Tue:   08:00 - 18:30
      Wed:   08:00 - 18:30 
     Thu:    08:00 - 18:30
       Fri:    08:00 - 18:30
     Sat:     Closed 
     Sun:   CLOSED 

Call Us on 0208 534 4133 or Email us at info.stratfordvillage@nhs.net

Extended Hours - We offer Saturday morning appointments that can be booked by calling the surgery. 

If you have an emergency that cannot wait until the surgery opens. 
Please ring 111 or 
Newham GP's Out of Hours call 020 7511 8880  

Newham GP Wrap-Around 8-8 Service
To find out more information about please CLICK HERE

Important
Information

Stratford Village Surgery uses Online Triage to assess all appointment requests. 
Why have we introduced a new online Triage Service?
In a standard appointment system there are some on the day urgent appointments, a limited number of phone appointments, then routine appointments with a waiting time that is often 2-3 weeks. This means long waits for problems that should be dealt with sooner, and some people being turned away without their problem being addressed.
How to use Online Triage?
Please use the link above to open the page. In the search bar please type in a key word of your symptom. This will give you a choice of forms to use with advice and specific questions for you to complete so the doctor is best informed on how to support you best.
If you cannot find a form for the symptoms you have then please fill in additional information on the free text section within each form. 

All information is read and all forms deal with all requests within 48 Hours or sooner.

  • More urgent problems can be identified and dealt with urgently almost always on the same day with a call or an appointment.

  • Simple requests that need telephone advice (or other information to be provided) can be addressed promptly.

  • Symptoms that can be assessed and treated in particular clinics (e.g. by our nurse practitioners or clinical pharmacists) can be booked with the right person.

  • Complex Problems are booked to see a doctor sometimes with extra time.

Those who cannot do online forms because of difficulty with English, with reading or writing, or with using online forms (on their phone or computer) can contact reception for assistance, and will be supported to complete the forms.


Online systems are not suitable for emergencies or the most urgent problems: in an emergency call 999, for an urgent problem call 111 or call the surgery.

We have urgent on the day appointments for vulnerable patients like children under 2, elderly, disabled, mentally ill, terminally ill or cancer patients.



* Please note that Stratford Village Surgery does not use Patient Access for appointment bookings - this is for access to notes and results and ordering medication. 

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F4HG - 2018-01-10 Complaint Procedure and Form






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