Protecting You
At First 4 Health Group we provide a confidential service to all our patients, including under 16s.
You can be sure that anything you discuss at any one of our sites, with any member of staff, will remain confidential.


Even if you are under 16 nothing will be said to anyone – including parents, other family members, care workers or tutors - without your permission.

The only reason we may have to consider passing on confidential information without your permission, would be to protect you or someone else from serious harm. 
We would always try to discuss this with you first.


Confidentiality Policies

There are strict laws and regulations to ensure your health records are kept confidential and can only be accessed by health professionals directly involved in your care. There are a number of different laws that relate to health records. The two most important laws are:
Under the terms of the Data Protection Act (1998), organisations such as the NHS must ensure that any personal information it gathers in the course of its work is:
only used for the stated purpose of gathering the information (which in this case would be to ensure that you receive a good standard of healthcare)
kept secure

It is a criminal offence to breach the Data Protection Act (1998) and doing so can result in imprisonment.
The Human Rights Act (1998) also states that everyone has the right to have their private life respected. This includes the right to keep your health records confidential.


Below is a link to the NHS England 2013 Confidentiality Policy for your information.


General Medical Council Confidentiality 

Below is the link to the General Medical Council (GMC) and their information on the principles of confidentiality and respect for patients' privacy.




Chaperone Policy 

First 4 Health Group is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

This Chaperone Policy adheres to local and national guidance and policy.


GMC Intimate examinations and chaperones (2013)


All our staff are aware of and have received the appropriate training for this Chaperone Policy.

If you feel you would like a Chaperone present at your consultation, please inform your Doctor/Nurse, who will be more than happy to arrange this for you.



Zero Tolerance

To protect all members of staff and patients we will not tolerate aggression or abuse in our organisation. To support a healthy working environment we do occasionally exercise the right to remove patients from our list. To see our Zero Tolerance Policy with full details please click on the following link: Zero Tolerance.


Named GP

From the 1st April 2015, it became a contractual requirement for all patients to be assigned a named accountable GP. 
This change has been implemented to create more personalised care for patients and improve the quality of GP services.

Patients may still book appointments with any GP or nurse in the practice.
To find out who your named GP is contact your surgery.

To read more about this please visit the links below.